If you book a cleaning service through EcoSpark Cleaning Service, you agree to the following Terms of Service. EcoSpark Cleaning Service provides residential and commercial cleaning services and may assign cleaners, cleaning professionals, employees, contractors, or referred domestic workers to perform services requested by the customer. EcoSpark Cleaning Service takes pride in providing reliable, professional, and quality cleaning services. If you have any questions regarding these terms, please contact us and we will be happy to explain them in further detail.
This Client Service Agreement is made in California by and between EcoSpark Cleaning Service, hereinafter referred to as “Company,” “EcoSpark,” “we,” “us,” or “our,” and the person or entity booking or receiving cleaning services, hereinafter referred to as “Customer,” “Client,” “you,” or “your.”
By booking, scheduling, accepting, or using our services, you agree to these Terms of Service.
EcoSpark Cleaning Service is committed to protecting the privacy of our customers and end users. We do not sell or share personally identifiable information with third parties for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
For clarity, no personally identifiable information will be shared with third parties or affiliates for marketing purposes. Any text messaging originator opt-in data or consent provided by end users will not be shared with any third parties and will be used only for the purpose for which it was collected.
EcoSpark Cleaning Service provides cleaning services based on the service type, property size, condition of the property, customer requests, access to the property, and any additional tasks or special requirements provided by the Customer.
Any estimate of job duration or price may be adjusted depending on the actual condition of the property, the number of rooms, the level of buildup, special requests, access limitations, or any additional work requested at the time of service. Final job duration may be determined by the assigned cleaner or cleaning team based on their professional assessment and discretion.
Payment is due at the time service is scheduled or at the time otherwise agreed by EcoSpark Cleaning Service. Customer may be required to provide a valid payment method to keep on file for billing purposes.
Customer is responsible for paying the full cost of the requested services, including any approved add-ons, extended time, cancellation fees, lockout fees, or other charges applicable to the service. Time may be billed in minimum increments determined by EcoSpark Cleaning Service.
If payment cannot be processed before or after the scheduled service, EcoSpark Cleaning Service may contact the Customer for updated payment information. If payment information is not secured, the service may be canceled, delayed, or withheld until payment is received.
Any price quoted by EcoSpark Cleaning Service is an estimate based on the information provided by the Customer, EcoSpark Cleaning Service’s experience, and the selected service type. Quotes are provided without a physical inspection unless otherwise stated.
If the assigned cleaner or cleaning team arrives and determines that the actual cost of service will exceed the quoted amount due to inaccurate information, additional rooms, heavier condition than described, move-in or move-out cleaning requirements, excessive buildup, or additional requested tasks, the Customer may be offered the option to approve an increased price or proceed only with the work that can reasonably be completed for the original quoted amount.
EcoSpark Cleaning Service may provide an arrival window for scheduled appointments. Arrival windows are estimates and may vary due to traffic, weather, cancellations, lockouts, prior jobs, or other scheduling circumstances.
If the cleaner or cleaning team is running late, EcoSpark Cleaning Service or the assigned cleaner may contact the Customer with an updated estimated arrival time. Customer agrees that reasonable delays do not automatically entitle the Customer to a refund or discount.
Customer agrees to provide safe, timely, and unobstructed access to the property at the scheduled service time. Customer must provide any necessary entry instructions, gate codes, parking information, alarm instructions, or access details before the appointment.
If the cleaner or cleaning team cannot access the property at the scheduled time, the appointment may be canceled or rescheduled, and the Customer may be charged a cancellation or lockout fee.
Customer represents and warrants that the property is safe for cleaning services to be performed. Customer agrees to provide access to all areas that require service and to provide access to necessary utilities, including running water, electricity, working lights, and trash disposal.
Customer agrees to remove or secure fragile, delicate, valuable, sentimental, or irreplaceable items before service begins. This includes, but is not limited to, cash, jewelry, antiques, artwork, collectibles, electronics, documents, and items of sentimental value.
Customer agrees that EcoSpark Cleaning Service is not responsible for damage to items that are improperly installed, already broken, unstable, worn, fragile, deteriorated, or not safely secured.
EcoSpark Cleaning Service wants Customers to be satisfied with the service provided. If you are not satisfied with any part of the cleaning service, please contact us within 24 hours after completion of the service.
EcoSpark Cleaning Service may, at its discretion, offer to send a cleaner back to address reasonable missed areas, provide guidance to the assigned cleaner, or otherwise work with the Customer to resolve the concern. Any re-clean request must be made within 24 hours of completion of the original service.
EcoSpark Cleaning Service does not guarantee restoration of permanent stains, hard water buildup, mold, mildew, rust, discoloration, damaged surfaces, or conditions requiring specialty cleaning, repair, replacement, or restoration.
Customer agrees to report any concern regarding breakage, damage, theft, or service quality within 24 hours of completion of the service. EcoSpark Cleaning Service may investigate the concern and may request photos, documentation, or additional information.
EcoSpark Cleaning Service is not responsible for repair or replacement of items damaged due to pre-existing wear and tear, improper installation, loose fixtures, unstable furniture, defective materials, incorrect assembly, prior damage, or normal deterioration.
EcoSpark Cleaning Service is not liable for damage caused by conditions outside our control, including unsafe property conditions, customer-provided instructions, inaccessible areas, items left unsecured, or services requested by the Customer that involve risk.
Customers may request reasonable cleaning tasks; however, cleaners are not required to move heavy furniture, appliances, large items, or any object that may create a risk of injury or damage.
Cleaners may refuse to use tall ladders, move heavy items, lift unsafe objects, clean hazardous materials, or perform tasks that may put the cleaner, Customer, property, or belongings at risk. If the Customer wants areas behind or under appliances, sofas, beds, shelves, or heavy furniture cleaned, the Customer should move those items before service begins.
Customer is responsible for the safety and supervision of all pets and minors during the cleaning service. While cleaners will make reasonable efforts to be aware of pets and minors, EcoSpark Cleaning Service is not responsible for supervising, managing, feeding, walking, restraining, or caring for pets or minors.
Customer agrees to secure pets as needed to allow the cleaner or cleaning team to safely perform the service.
EcoSpark Cleaning Service may refuse, cancel, or stop service if the property presents unsafe, unsanitary, hazardous, or unreasonable working conditions. This may include, but is not limited to, biohazards, pest infestations, excessive mold, bodily fluids, animal waste, hoarding conditions, exposed needles, aggressive animals, unsafe electrical conditions, lack of utilities, or threatening behavior.
If service is canceled or stopped due to unsafe conditions, the Customer may still be responsible for applicable fees.
Customer may cancel or reschedule an appointment by providing at least 24 hours’ notice before the scheduled service time. If Customer cancels, reschedules, or is unavailable with less than 24 hours’ notice, EcoSpark Cleaning Service may charge a cancellation fee.
EcoSpark Cleaning Service may cancel or reschedule service due to unsafe conditions, unavailable cleaners, weather, emergencies, access issues, payment issues, or other circumstances affecting the ability to complete the service.
Customer may terminate future services by providing notice to EcoSpark Cleaning Service. EcoSpark Cleaning Service may terminate services immediately if the Customer breaches these Terms, fails to make payment, creates unsafe working conditions, provides inaccurate information, acts abusively toward staff or cleaners, or otherwise makes continuation of service unreasonable.
Tipping is not required, but it is appreciated when the Customer feels the cleaner or cleaning team has done a great job.
For commercial properties, vacation rentals, Airbnb properties, short-term rentals, and property management services, EcoSpark Cleaning Service is not responsible for loss of revenue, guest refunds, guest complaints, booking interruptions, missed check-ins, or damages caused by guests, tenants, occupants, owners, or third parties.
Cleaners may report visible damages upon request when reasonably possible, but EcoSpark Cleaning Service does not guarantee inspection of the property and does not assume responsibility for guest-caused or tenant-caused damages.
Depending on the service arrangement, EcoSpark Cleaning Service may use employees, contractors, cleaning professionals, or referred domestic workers to perform services. Each assigned cleaner represents that they have the qualifications, ability, and experience to perform the requested cleaning services.
Customer agrees that EcoSpark Cleaning Service is not responsible for any obligations that may arise from a Customer directly hiring, engaging, supervising, directing, or controlling a cleaner outside of EcoSpark Cleaning Service’s booking process.
Customer agrees not to directly hire, solicit, engage, or privately arrange services with any cleaner introduced, assigned, referred, or provided by EcoSpark Cleaning Service without written approval from EcoSpark Cleaning Service.
If Customer directly hires or privately engages a cleaner introduced through EcoSpark Cleaning Service during the term of service or within nine months after the last service date, Customer agrees to pay EcoSpark Cleaning Service a finder’s fee of $1,500 per property.
Customer agrees to pay all reasonable costs, including attorney’s fees, collection costs, and other expenses incurred by EcoSpark Cleaning Service to enforce any provision of these Terms of Service.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California. Any action or proceeding regarding these Terms of Service or the services provided by EcoSpark Cleaning Service shall be brought in the appropriate court located in California.
These Terms of Service may be accepted by original signature, electronic signature, online booking, payment submission, written confirmation, text message confirmation, email confirmation, or use of the services.
Customer understands and agrees that booking, scheduling, paying for, accepting, or using services from EcoSpark Cleaning Service constitutes acceptance of these Terms of Service, even if Customer does not physically sign a separate agreement.
These Terms of Service constitute the entire agreement between EcoSpark Cleaning Service and the Customer regarding the services provided. Customer certifies, represents, and warrants that they have carefully read these Terms, understand their effect, and agree to all terms, provisions, and conditions stated herein.
